We want to provide you with an update around the impact of Stage 4 restrictions in metro Melbourne and how our dealerships are adapting to these changes. We understand the essential role you, our customers and our drivers play within the industry, and we remain committed to your safety and keeping you on the road.
To help prevent the spread of COVID-19 we have introduced further safety measures and procedures at our Hallam, Bayswater and Pakenham branches. Please take the time to read more below to find out how you can access our sites, service your vehicle(s), buy parts and used trucks and order and take delivery of new equipment.
Visitors are required to wear a face covering or mask, and provide their contact details when entering any one of our three sites in order to aid tracing in the event of a positive case. For customers needing to remain on site, temperature testing is required. Despite all interactions being contactless, visitors and staff are expected to maintain personal hygiene and utilise the hand sanitiser available at entry and exit points.
Entry and exit at all three of our sites are permitted only via dedicated points. If you need to visit us, please follow the directional signage as administrative and reception staff are limited on-site.
Each of our sites employ best practice measures for your health and safety, as well as that of our staff. All services are operational with measures in place like contactless pick-up and delivery of parts, phone and online ordering and enquiry, video calling, and more.
In addition to these precautions, we ask that if you feel unwell, please do not visit our dealership. We are happy to find alternative means of meeting your needs. Please call ahead to work out a plan!
NEW & USED VEHICLE SALES
Our sales team is fully operational and working from home, available to assist via phone, FaceTime, video conferencing.
If your vehicle is due for delivery, you would like to place an order for new equipment or sign a contract, rest assured that our team are prepared to provide you the same service you've come to expect, though temporarily in a contactless way. The Kenworth & DAF production facility remains open, building new trucks to meet customer and tax incentive purchase deadlines.
Should you wish to view any stock trucks on the ground, please get in touch with your Sales Consultant to arrange a video tour.
Our parts showrooms at Hallam, Bayswater and Pakenham are temporarily closed, however our staff remain on-site to support you with phone sales, contactless delivery and collection, and emergency breakdown assistance.
Continue to buy with confidence and ask our team to demonstrate and interpret your parts via photo or video.
CALL & COLLECT
Simply call or submit an enquiry online to order parts. If you wish to collect your order, we ask that you follow the directional signage on-site and remain in your vehicle for a contactless delivery.
As an alternative to call and collect, our teams are still offering parts delivery twice daily, now contactless for your convenience, health and safety.
Contactless protocol remains in place for pre-arranged service and maintenance repairs. Our service departments continue to provide scheduled servicing, major component rebuilds, road worthy inspections and repairs. Please note, temperature testing is required for customers needing to remain on-site.
Hallam Truck Centre
Monday - Friday | 7:45AM - 11:00PM
Saturday | 7:45AM - 12:30PM by appointment only.
Bayswater Truck Centre
Monday - Friday | 7:45AM - 4:30PM
Saturday | 8:00AM - 12:00PM by appointment only.
NEED YOUR VEHICLE REGISTERED?
As your VicRoads Dealer Certification Scheme Representative, Hallam Truck Centre can assist you with prompt registrations of any model truck or trailer with a GVM greater than 4500kg. For your convenience, our team are able to process all Victorian registrations with options of three, six or 12 months, or if applicable, to your common expiry date. Simply e-mail our Registrations department to arrange for contactless truck registration at firstname.lastname@example.org