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blog large image - We're open & continuing to support the transport industry.

We're open & continuing to support the transport industry.


Following the easing of restrictions from Thursday, February 18, our parts showrooms, service workshops, rental and sales showroom are open for regular trading. 

Our normal hours of operation remain and we continue to offer all services

Please take the time to read more below to find out what to expect when you visit us.

COVID-19 CONTACT TRACING

If you are visiting the parts showroom, using the drivers lounge, or visiting a staff member, please scan the QR code located at entries, service desks and reception, using your mobile phone camera to sign in. Rest assured that your details will be stored securely and only used for the purpose of COVID-19 contact tracing. You can sign in here.

LEGAL COMPLIANCE

Visitors are required to wear a face covering or mask, and provide their contact details when entering any one of our three sites in order to aid tracing in the event of a positive case. A mask must be on you at all times. For customers needing to remain on site, temperature testing is required. Visitors and staff are expected to maintain a social distance of 1.5m, personal hygiene and utilise the hand sanitiser available at entry and exit points. If a physical distance of 1.5m is not achievable outdoors, you must wear a mask.

CONTACTLESS TRADE

Each of our sites employ best practice measures for your health and safety, as well as that of our staff. All services are operational with measures in place like contactless pick-up and delivery of parts, phone and online ordering and enquiry, video calling, and more.

In addition to these precautions, we ask that if you feel unwell, please do not visit our dealership. We are happy to find alternative means of meeting your needs. Please call ahead to work out a plan!  

NEW & USED VEHICLE SALES

Our sales team is fully operational, available for face-to-face meetings and to assist via phone, FaceTime, and video conferencing. 

Please ensure that when visiting your Kenworth or DAF sales consultant, that you have signed into the dealership by scanning the QR code upon entry. The Kenworth & DAF production facility remains open, building new trucks to meet customer and tax incentive purchase deadlines. Should you wish to view any stock trucks, from a distance, please get in touch with your Sales Consultant to arrange a video tour. 

PARTS

Our parts showrooms at Hallam, Bayswater and Pakenham have re-opened, with visitors expected to sign-in via QR code available at the service desk, maintain a social distance of 1.5m, and utilise the hand sanitiser on site. Our staff can also support you with phone sales, contactless delivery and collection, and emergency breakdown assistance.  

PARTS INTERPRETATION
Continue to buy with confidence and ask our team to demonstrate and interpret your parts via photo or video, if you are unable to visit us.

CALL & COLLECT
Simply call or submit an enquiry online to order parts. If you wish to collect your order, we ask that you follow the directional signage on-site and remain in your vehicle for a contactless delivery.

PARTS DELIVERY
As an alternative to call and collect, our teams are still offering parts delivery twice daily, now contactless for your convenience, health and safety.

SERVICE

Contactless protocol remains in place for pre-arranged service and maintenance repairs. Our service departments continue to provide scheduled servicing, major component rebuilds, road worthy inspections and repairs. Please note, temperature testing is required for customers needing to remain on-site.

Hallam Truck Centre

Monday - Friday | 7:45AM - 11:00PM
Saturday | 7:45AM - 12:30PM by appointment only.

Bayswater Truck Centre

Monday - Friday | 7:45AM - 4:30PM
Saturday | 8:00AM - 12:00PM by appointment only.

NEED YOUR VEHICLE REGISTERED? 

As your VicRoads Dealer Certification Scheme Representative, Hallam Truck Centre can assist you with prompt registrations of any model truck or trailer with a GVM greater than 4500kg. For your convenience, our team are able to process all Victorian registrations with options of three, six or 12 months, or if applicable, to your common expiry date. Simply e-mail our Registrations department to arrange for contactless truck registration at registrations@hallamtruck.com.au 


 

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